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浏览/检索结果: 共7条，第1-7条 帮助 已选(0)清除 条数/页：5101520253035404550556065707580859095100   排序方式：请选择作者升序作者降序题名升序题名降序发表日期升序发表日期降序提交时间升序提交时间降序 Servant leadership and proactive customer service performance 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 卷号: 31, 期号: 3, 页码: 1330-1347 作者:  Ye, Yijiao;  Lyu, Yijing;  He, Yanzhen 收藏  |  浏览/下载：12/0  |  提交时间：2019/08/22 Servant leadership  Customer orientation  Contingent self-esteem  Harmonious passion  Proactive customer service performance   Workplace ostracism and proactive customer service performance: A conservation of resources perspective 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2017, 卷号: 64, 页码: 62-72 作者:  Zhu, Hong;  Lyu, Yijing;  Deng, Xincai;  Ye, Yijiao 收藏  |  浏览/下载：105/0  |  提交时间：2019/08/22 Workplace ostracism  Proactive customer service performance  Job tension  Customer orientation  Need for affiliation   The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文 CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107 作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen 收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22 proactive customer service performance (PCSP)  high-commitment human resource (HR) practices  proactive motivation model  cross-level analysis   The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文 CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107 作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen 收藏  |  浏览/下载：8/0  |  提交时间：2019/12/11 proactive customer service performance (PCSP)  high-commitment human  resource (HR) practices  proactive motivation model  cross-level  analysis   Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126 作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua 收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22 Sexual harassment  Proactive customer service performance  Job engagement  Sensitivity to interpersonal mistreatment   The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 卷号: 28, 期号: 9, 页码: 1992-2012 作者:  Lyu, Yijing;  Zhou, Xing;  Li, Weiwen;  Wan, Junbao;  Zhang, Jie 收藏  |  浏览/下载：3/0  |  提交时间：2019/08/22 Hotel industry  Customer service  Abusive supervision  Collectivism  Organizational identification  Proactive customer service performance   Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126 作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua 收藏  |  浏览/下载：4/0  |  提交时间：2019/12/17 Sexual harassment  Proactive customer service performance  Job  engagement  Sensitivity to interpersonal mistreatment