Servant leadership and proactive customer service performance

doi:10.1108/IJCHM-03-2018-0180

CORC > 上海财经大学 > 上海财经大学

	Servant leadership and proactive customer service performance
	Ye, Yijiao 1; Lyu, Yijing 2; He, Yanzhen 1
刊名	INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
	2019
卷号	31 期号:3 页码:1330-1347
关键词	Servant leadership Customer orientation Contingent self-esteem Harmonious passion Proactive customer service performance
ISSN号	0959-6119
DOI	10.1108/IJCHM-03-2018-0180
英文摘要	Purpose The purpose of this study is to investigate the influence of servant leadership on hospitality employees' proactive customer service performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation and the moderating role of others' approval of contingent self-esteem.
WOS研究方向	Social Sciences - Other Topics ; Business & Economics
语种	英语
出版者	EMERALD GROUP PUBLISHING LTD
WOS记录号	WOS:000466927600015
内容类型	期刊论文
源URL	[http://10.2.47.112/handle/2XS4QKH4/382]
专题	上海财经大学
通讯作者	Lyu, Yijing
作者单位	1.Xiamen Univ, Sch Management, Xiamen, Fujian, Peoples R China; 2.Shanghai Univ Finance & Econ, Coll Business, Shanghai, Peoples R China
推荐引用方式 GB/T 7714	Ye, Yijiao,Lyu, Yijing,He, Yanzhen. Servant leadership and proactive customer service performance[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT,2019,31(3):1330-1347.
APA	Ye, Yijiao,Lyu, Yijing,&He, Yanzhen.(2019).Servant leadership and proactive customer service performance.INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT,31(3),1330-1347.
MLA	Ye, Yijiao,et al."Servant leadership and proactive customer service performance".INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT 31.3(2019):1330-1347.