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	Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment
	Li, Yan; Chen, Mengyuan; Lyu, Yijing; Qiu, Canhua
刊名	INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
	2016
卷号	54页码:116-126
关键词	Sexual harassment Proactive customer service performance Job engagement Sensitivity to interpersonal mistreatment
DOI	10.1016/j.ijhm.2016.02.008
URL标识	查看原文
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4760847
专题	山东大学
作者单位	1.Xiamen Univ, Sch Management, Dept Management, Xiamen, Peoples R China. 2.Shandong Univ, Sch Management, Dept Management, J
推荐引用方式 GB/T 7714	Li, Yan,Chen, Mengyuan,Lyu, Yijing,et al. Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment[J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT,2016,54:116-126.
APA	Li, Yan,Chen, Mengyuan,Lyu, Yijing,&Qiu, Canhua.(2016).Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment.INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT,54,116-126.
MLA	Li, Yan,et al."Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment".INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT 54(2016):116-126.

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