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浏览/检索结果: 共4条，第1-4条 帮助 限定条件 发表日期：2016     已选(0)清除 条数/页：5101520253035404550556065707580859095100   排序方式：请选择作者升序作者降序题名升序题名降序发表日期升序发表日期降序提交时间升序提交时间降序 Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126 作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua 收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22 Sexual harassment  Proactive customer service performance  Job engagement  Sensitivity to interpersonal mistreatment   Abusive supervision and customer-oriented organizational citizenship behavior: The roles of hostile attribution bias and work engagement 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 53, 页码: 69-80 作者:  Lyu, Yijing;  Zhu, Hong;  Zhong, Hong-Jun;  Hu, Leqi 收藏  |  浏览/下载：4/0  |  提交时间：2019/08/22 Abusive supervision  Customer-oriented OCB  Work engagement  Hostile attribution bias   The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 卷号: 28, 期号: 9, 页码: 1992-2012 作者:  Lyu, Yijing;  Zhou, Xing;  Li, Weiwen;  Wan, Junbao;  Zhang, Jie 收藏  |  浏览/下载：3/0  |  提交时间：2019/08/22 Hotel industry  Customer service  Abusive supervision  Collectivism  Organizational identification  Proactive customer service performance   Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126 作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua 收藏  |  浏览/下载：4/0  |  提交时间：2019/12/17 Sexual harassment  Proactive customer service performance  Job  engagement  Sensitivity to interpersonal mistreatment