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浏览/检索结果: 共3条，第1-3条 帮助 限定条件 发表日期：2017     已选(0)清除 条数/页：5101520253035404550556065707580859095100   排序方式：请选择作者升序作者降序题名升序题名降序发表日期升序发表日期降序提交时间升序提交时间降序 Workplace ostracism and proactive customer service performance: A conservation of resources perspective 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2017, 卷号: 64, 页码: 62-72 作者:  Zhu, Hong;  Lyu, Yijing;  Deng, Xincai;  Ye, Yijiao 收藏  |  浏览/下载：105/0  |  提交时间：2019/08/22 Workplace ostracism  Proactive customer service performance  Job tension  Customer orientation  Need for affiliation   The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文 CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107 作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen 收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22 proactive customer service performance (PCSP)  high-commitment human resource (HR) practices  proactive motivation model  cross-level analysis   The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文 CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107 作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen 收藏  |  浏览/下载：8/0  |  提交时间：2019/12/11 proactive customer service performance (PCSP)  high-commitment human  resource (HR) practices  proactive motivation model  cross-level  analysis