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厦门大学 [10]

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北京航空航天大学 [3]

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	Impact of product attributes on customer satisfaction: An analysis of online reviews for washing machines 期刊论文 Electronic Commerce Research and Applications, 2018, 卷号: 29, 页码: 1-11 作者: Wang, Yuren; Lu, Xin*; Tan, Yuejin 收藏 \| 浏览/下载：7/0 \| 提交时间：2019/12/03 Customer behavior Customer satisfaction Online reviews Product attributes Product design
	Optimal Pricing Decisions for the Online Video Platform Under Customer Choice 期刊论文 ASIA-PACIFIC JOURNAL OF OPERATIONAL RESEARCH, 2018, 卷号: 35 作者: Cheng, Xiaoying[1]; Mu, Lifeng[2]; Sun, Yanhong[3]; Bian, Yiwen[4] 收藏 \| 浏览/下载：10/0 \| 提交时间：2019/04/24 Two-sided market video platform network externality customer choice behavior VOD technology
	Game Analysis of Electricity Retail Market Considering Customers' Switching Behaviors and Retailers' Contract Trading 期刊论文 IEEE ACCESS, 2018, 卷号: 6, 页码: 75099-75109 作者: Zhao, Chen[1]; Zhang, Shaohua[2]; Wang, Xian[3]; Li, Xue[4]; Wu, Lei[5] 收藏 \| 浏览/下载：15/0 \| 提交时间：2019/04/22 Electricity retail market Bertrand model game equilibrium customer switching behavior retail contract nonlinear complementarity method
	PERCEIVED CONTROL AND PURCHASE INTENTION IN ONLINE SHOPPING: THE MEDIATING ROLE OF SELF-EFFICACY 期刊论文 SOCIAL BEHAVIOR AND PERSONALITY, 2018, 卷号: 46, 期号: 1 作者: Li, Yahong; Xu, Zhipeng; Xu, Fuming 收藏 \| 浏览/下载：17/0 \| 提交时间：2019/12/05 perceived control self-efficacy purchase intention online shopping customer service consumer behavior
	A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2018, 卷号: 70, 页码: 1-8 作者: Garba, Omale A.; Babalola, Mayowa T.; Guo, Liang 收藏 \| 浏览/下载：3/0 \| 提交时间：2019/12/11 Ethical leadership Customer-oriented citizenship behavior (CCB) Psychological detachment Felt obligation Social exchange theory
	Picture this: A field experiment of the influence of subtle affective stimuli on employee well-being and performance 期刊论文 JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2017 Hu, Xiaoxiao; Zhan, Yujie; Yao, Xiang; Garden, Rebecca 收藏 \| 浏览/下载：5/0 \| 提交时间：2017/12/03 subtle affective stimuli workplace affect performance well-being ORGANIZATIONAL CITIZENSHIP BEHAVIOR COUNTERPRODUCTIVE WORK BEHAVIOR EMOTIONAL FACIAL EXPRESSIONS AFFECTIVE EVENTS THEORY NEGATIVE AFFECTIVITY JOB-PERFORMANCE CUSTOMER MISTREATMENT AUTOMATIC ACTIVATION MODERATING ROLES POSITIVE AFFECT
	The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior 会议论文 Barcelona, SPAIN, DEC 20-22, 2017 作者: Li, X (Li, Xin); Liu, T (Liu, Tong); Chen, YW (Chen, Yi-Wen) 收藏 \| 浏览/下载：10/0 \| 提交时间：2021/01/29 job demands customer mistreatment burnout customer-oriented organizational citizenship behavior
	Evolutionary location and pricing strategies for service merchants in competitive O2O markets 期刊论文 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2016, 卷号: 254, 期号: 2, 页码: 595-609 作者: He, Zhou; Cheng, T. C. E.; Dong, Jichang; Wang, Shouyang 收藏 \| 浏览/下载：20/0 \| 提交时间：2018/07/30 Agent-based modeling Service competition Customer behavior Location Pricing
	电子商务环境下顾客感知价值对顾客公民行为的影响研究——以顾客满意为中介学位论文 2016, 2016 高钰杰收藏 \| 浏览/下载：5/0 \| 提交时间：2017/06/20 顾客公民行为顾客感知价值顾客满意 Customer Citizenship Behavior Customer Perceived Value Customer Satisfaction
	考虑随机客户行为的送货上门系统优化问题学位论文 2016, 2016 赵灵收藏 \| 浏览/下载：4/0 \| 提交时间：2017/06/20 送货上门服务随机客户行为混合启发式算法 Attended home delivery random customer behavior hybrid algorithm

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