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银行客户经理对保险公司的满意度和忠诚度的研究:感知客户满意度的调节作用
学位论文
中国科学院心理研究所: 中国科学院心理研究所, 2021
作者:
刘静
收藏
  |  
浏览/下载:25/0
  |  
提交时间:2022/01/28
银行客户经理
满意度
销售意愿
忠诚度
调节
Bank customer loyalty under the background of internet finance and multimedia technology
期刊论文
Journal of Intelligent and Fuzzy Systems, 2021, 卷号: 40, 期号: 4, 页码: 5807-5817
作者:
Pei, Pei
;
Li, Yingji
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浏览/下载:10/0
  |  
提交时间:2021/06/03
Finance
Multimedia systems
Sales
User experience
Comparative analysis
Customer experience
Customer management systems
Database technology
Evaluation index system
Management systems
Multimedia technologies
Open source frameworks
What Influences Customer Flows in Shopping Malls: Perspective from Indoor Positioning Data
期刊论文
ISPRS INTERNATIONAL JOURNAL OF GEO-INFORMATION, 2020, 卷号: 9, 期号: 11, 页码: 19
作者:
Pei, Tao
;
Liu, Yaxi
;
Shu, Hua
;
Ou, Yang
;
Wang, Meng
收藏
  |  
浏览/下载:14/0
  |  
提交时间:2021/03/16
customer flows
shopping malls
indoor positioning data
Wi-Fi positioning
Are consumers loyal to home-sharing services?: Impacts of host attributes and frequency of past stays
期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 卷号: 31, 期号: 3
作者:
Xie, Karen L.
;
Kwok, Linchi
;
Wu, Jiang
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/12/06
Information asymmetry
Customer loyalty
Sharing economy
Gender effects on buyer perceptions of male and female sales representatives in China
期刊论文
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, 2019, 卷号: 34, 期号: 7, 页码: 1506-1520
作者:
Newell, Stephen J.
;
Leingpibul, Duke
;
Wu, Bob
;
Jiang, Yang
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  |  
浏览/下载:12/0
  |  
提交时间:2019/12/11
China
Customer loyalty
Gender
Queen bee phenomenon
Buyer
perceptions
Sales representatives
Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting
期刊论文
ELECTRONIC COMMERCE RESEARCH, 2019, 卷号: 19, 页码: 477-499
作者:
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
;
Zhang, Leyuan
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  |  
浏览/下载:7/0
  |  
提交时间:2019/12/30
E-service quality (e-SQ)
Customer satisfaction
Customer loyalty
User experience
Telecom setting
Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees
期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2019, 卷号: 76, 页码: 1-8
作者:
Yao, Tang
;
Qiu, Qi
;
Wei, Yigang
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/30
Organizational commitment
Hotel employee turnover
Internal customer
Attitudinal loyalty
Behavioral loyalty
The Extendable Mobile Telecommunication Customer Loyalty Modeling
会议论文
5th International Conference on Systems and Informatics (ICSAI), Nanjing, PEOPLES R CHINA, NOV 10-12, 2018
作者:
Mou, Jun
;
Song, Huazhu*
;
Arumawadu, Hasitha Indika
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  |  
浏览/下载:4/0
  |  
提交时间:2019/12/04
Mobile Telecommunication Customer Loyalty Model
Structural Equation Modeling(SEM)
Data mining
Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory
期刊论文
TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE, 2018, 卷号: 113, 页码: 476-490
作者:
Fu, Xue-mei
;
Zhang, Jiang-hua
;
Chan, Felix T. S.
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  |  
浏览/下载:7/0
  |  
提交时间:2019/12/11
Loyalty
Perceived service quality
Expectation-confirmation
Customer
satisfaction
Public transit
Acquisition Mode and Customer Retention - An Empirical Analysis from Credit Card Industry
会议论文
CONFERENCE PROCEEDINGS OF THE 6TH INTERNATIONAL SYMPOSIUM ON PROJECT MANAGEMENT (ISPM2018), 2018-01-01
作者:
Ming, Yaxin
;
Li, Chenxi
;
Wu, Tianqi
收藏
  |  
浏览/下载:18/0
  |  
提交时间:2019/12/30
Customer relationship management
Acquisition mode
Customer loyalty
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