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	Language Issues in Cross Cultural Usability Testing: A Pilot Study in China
学科主题	工业与组织心理学
	Xianghong Sun1; Qingxin Shi1,2
	2007
出处	Usability and Internationalization. Global and Local User Interfaces
其他责任者	Nuray Aykin
页码	274-284
出版者	Springer Berlin Heidelberg
出版地	Berlin
关键词	Language think aloud cultural usability field study
英文摘要	Language effect (Chinese vs. English), and power distance between evaluator and user in usability test were investigated. 12 participants from China, Swede, and Denmark formed 7 evaluator-test user pairs. Test users were asked to use a software. Evaluators were asked to conduct the usability test, and try to find usability problems. Participants’ conversation, behaviour, and screen operation were recorded by behaviour observation system. Results showed that Speaking Chinese made evaluator giving more help in detail, and encouraging users more frequently; Speaking English asked evaluator and user look at each other more often to make themselves understood, and evaluators paid more attention to check task list. Power distance also had effect on evaluators and users. When evaluator’s title were higher than users, evaluator would pay more attention to users’ doing, not like to give user detailed instruction, usually loose communication with user, and spent less for task management. In contrast, talking to evaluators with higher rank, users tend to use more gesture to express themselves.
内容类型	专著章节, 文集论文
源URL	[http://ir.psych.ac.cn/handle/311026/14280]
专题	心理研究所_中国科学院心理研究所回溯数据库(1956-2010)
作者单位	1.State Key Laboratory of Brain and Cognitive Science, Inst. of Psychology, Chinese Academy of Science, Beijing 100101, China 2.Department of Informatics, Copenhagen Business School, Denmark
推荐引用方式 GB/T 7714	Xianghong Sun,Qingxin Shi. Language Issues in Cross Cultural Usability Testing: A Pilot Study in China. 2007.

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