QQ客服 官方微博 反馈留言

	Analysis on the Relationships of Stakeholders in Service Design
	Qi, Luo ; Shangxue, Yuan ; Weiping, Li
	2015
英文摘要	People are the core of service. An in-depth study on one of the four factors in service design' stakeholder was launched in this work. According to the attributes of service and stakeholder, it's pointed out that people in service design refer to all the individuals and organizations having interest relationships with service system, which involves complex relationships. The power and interest of each stakeholder, the relationships between stakeholders and the relationships between stakeholders and service system were analyzed in detail. The applications of the analysis result as a method to the process of service design were exposited briefly. ? 2014 IEEE.; EI; 233-236; 2015-October
语种	中文
出处	International Conference on Service Sciences, ICSS 2014
DOI标识	10.1109/ICSS.2014.49
内容类型	其他
源URL	[http://ir.pku.edu.cn/handle/20.500.11897/436529]
专题	软件与微电子学院
推荐引用方式 GB/T 7714	Qi, Luo,Shangxue, Yuan,Weiping, Li. Analysis on the Relationships of Stakeholders in Service Design. 2015-01-01.

个性服务

查看访问统计

相关权益政策

暂无数据

收藏/分享

除非特别说明，本系统中所有内容都受版权保护，并保留所有权利。