The Influence Factors on Channel Selection: A Study on Online Shopping for Infant Milk Powders
Yang, XJ (Yang, Xuejing)1,2; Guo, W (Guo, Wei)1,2; Li, X (Li, Xin)1,2; Chen, YW (Chen, Yiwen)1
2015
会议日期DEC 06-09, 2015
会议地点Singapore, SINGAPORE
关键词Familiarity Purchase Intention Satisfaction Trust Trust Tendency
页码1830-1834
英文摘要

This paper studied the key factors influencing consumer purchase decision on infant milk powders under the context of e-commerce. In recent years there have been several scandals exposed about Chinese milk powders, causing major concerns among consumers and scholars. Meanwhile, e-commerce is fast developing in China, this study is aimed to understand what are the key factors influencing the consumer purchase intention in e-commerce and the correlations between the key variables. We first interviewed 30 parents (having kids 0-3 years old) and found that the following factors influence consumer purchase decisions: familiarity, trust and satisfaction. We then tested the relations among these factors with purchase intention with questionnaires. The study extended the theoretical framework on Trust, trust tendency, satisfaction, familiarity and their effects on Purchase intention, and also provided some guidance to the business managers on effectively communication in e-commerce to promote business.

会议录2015 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM)
语种英语
内容类型会议论文
源URL[http://ir.psych.ac.cn/handle/311026/26739]  
专题心理研究所_中国科学院行为科学重点实验室
作者单位1.Chinese Acad Sci, Inst Psychol, Key Lab Behav Sci, Beijing, Peoples R China
2.Univ Chinese Acad Sci, Beijing, Peoples R China
推荐引用方式
GB/T 7714
Yang, XJ ,Guo, W ,Li, X ,et al. The Influence Factors on Channel Selection: A Study on Online Shopping for Infant Milk Powders[C]. 见:. Singapore, SINGAPORE. DEC 06-09, 2015.
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